By accessing this website and purchasing products from SapphireX, you agree to the following terms:
Orders are processed within 1–3 business days.
Shipping times vary depending on destination.
Tracking details will be provided once shipped.
Shipping costs are calculated at checkout.
SapphireX is not responsible for:
Carrier delays
Customs clearance delays
Lost or stolen packages after confirmed delivery
Customers are responsible for any customs duties or import taxes.
Due to the sensitive nature of research products:
Opened products cannot be returned.
Products must remain sealed and unused to qualify for return.
Return requests must be submitted within 48 hours of delivery.
To request a return:
Email support@sapphirex.com with:
Order number
Product name
Reason for return
Photos (if damaged)
Returns sent without approval will not be accepted.
Refunds may be issued if:
The incorrect item was shipped
The product arrived damaged
The order was canceled before shipment
Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping fees are non-refundable unless the error was on our part.
